Welcome to the Freshers Gastrobar website!

We respect your privacy and take all necessary measures to protect the personal data you provide.

This Privacy Policy explains what data we collect, how we use it, how we store and protect it, and what rights you have regarding your data.

1. Who We Are

Freshers Gastrobar (hereinafter referred to as "Restaurant", "we", or "our") is the data controller in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

Contact Information:

Address: Pça. de la Reina, 19, Ciutat Vella, 46003 València, Spain.

Email: Gastrobar@freshers.es

We comply with all applicable laws, including:

Regulation (EU) 2016/679 (GDPR): Text of the Regulation

Law 3/2018 of December 5 (LOPDGDD): Text of the Law

Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE): Text of the Law

2. What Data We Collect

We may collect and process the following categories of data:

2.1 Personal Data Provided by You:

• Name and surname.
• Contact details (phone number, email address).
• Reservation details (date, time, number of guests).

2.2 Automatically Collected Technical Data:

• IP address, device type, browser, and operating system.
• Time and duration of website visits.
• Cookies and similar technologies.

2.3 Information from Third-Party Services: If you use The Fork, TripAdvisor, Glovo, Google Maps, Google Analytics, or Booking, your data may be shared with us.

3. How We Use Your Data 3.1 Customer Service:

Processing reservation requests.

Responding to your inquiries and providing necessary information.

3.2 Reservation Guarantee:

When booking a table, you agree that:

Your payment details will be used solely to secure the reservation.

In case of a no-show without 24 hours’ notice, €50 will be automatically charged.

3.3 Marketing Communications:

Sending news, promotions, and special offers (only with your consent).

3.4 Service Analysis and Improvement:

Studying user experience to optimize the website.

Using analytics to enhance the services provided.

3.5 Legal Compliance: Retaining data to comply with legal obligations or upon request from competent authorities.

4. Legal Basis for Data Processing

We process your data based on the following legal grounds:

Consent: (Article 6(1)(a) GDPR) — for newsletter subscriptions.

Contractual Performance: (Article 6(1)(b) GDPR) — for processing reservations.

Legitimate Interests: (Article 6(1)(f) GDPR) — to improve services.

Legal Obligations: (Article 6(1)(c) GDPR) — to comply with legal requirements.

5. Data Security

We implement the following measures to protect your data:

Encrypted connections (SSL/TLS).

Multi-layered server protection.

Restricted access to authorized personnel only.

Data Retention Periods: Personal data is retained only for the period necessary to fulfill the stated purposes.

Accounting-related data is stored for 5 years (in accordance with tax legislation).

Liability Limitations: Despite our efforts, we are not liable for data breaches caused by force majeure or third-party actions.

6. Sharing Data with Third Parties

We may share your data with the following third parties:

Payment Services: For processing advance payments for reservations.

Analytical Platforms: Google Analytics for analyzing website traffic.

Legal Authorities: When required by law.

All third parties are obligated to adhere to confidentiality principles and use data only for specified purposes.

7. Cookies Cookie Policy:

Necessary Cookies For website functionality.

Analytical Cookies: To study user behavior (Google Analytics).

Third-Party Cookies: For integration with The Fork, TripAdvisor, Glovo, and Booking.

Managing Cookies:

Google Chrome

Mozilla Firefox

Safari

8. Your Rights You have the following rights:

Access: Request a copy of your data.

Rectification: Update or correct your data.

Deletion: Request data deletion if no longer needed.

Restriction: Limit data usage in specific cases.

Data Portability: Receive your data in a structured format.

Withdraw Consent: If processing is based on your consent.

File a Complaint: Contact the Spanish Data Protection Agency (AEPD).

How to Submit a Request:

To exercise your rights, email us at Gastrobar@freshers.es, including:

Your full name and contact details.

Description of the request (e.g., access, rectification, deletion).

Copy of your ID (passport, ID card).

We commit to processing your request within 30 days.

9. Privacy Policy Changes

We reserve the right to amend this Privacy Policy at any time.

All changes will be published on this page with an updated effective date.

10. Jurisdiction and Applicable Laws

Any disputes related to this Privacy Policy are governed by Spanish law.

All cases are resolved in the courts of Valencia.

Thank you for your trust! For any questions, email Gastrobar@freshers.es or visit us at: Pça. de la Reina, 19, Ciutat Vella, 46003 València.